You can return any Herbarica product within 30 days of receipt. We do not ask for a specific reason. The lines below explain the process, who pays for shipping, and refund timelines.
Section · 01
Conditions
The consumer has the right to withdraw from the contract within a strict period of 30 calendar days from the date of taking physical possession of the products. To be eligible for a return and full refund, tea pouches and boxes must be unused, with the heat seal and original labels intact, showing no signs of mechanical damage, moisture, or unsealing.
Important notice regarding food safety: In accordance with public health regulations and applicable law, any tea pouch or container of herbal blends that has been unsealed, opened, or partially used is strictly excluded from return and cannot be subject to a monetary refund, as the product's food safety is compromised.
Section · 02
Return procedure
- Submitting the return request: Send an unequivocal notification to [email protected] stating the order number and the products for which you request a return within the 30 days.
- Receiving shipping instructions: The support team will provide the address of the central warehouse in Romania and details regarding the return shipment.
- Preparing and packing the parcel: Place the products with intact seals into the original shipping packaging or similar packaging that ensures protection against crushing in transit.
- Completing inspection and disbursing funds: Within 3-10 business days from the physical receipt of the package and verification of the seal integrity, the paid amount will be refunded to the bank account (IBAN) specified by the buyer.
Section · 03
Who pays return shipping
If the plants were damaged in transit or the package received differs from your order, we pay for shipping. We will dispatch a courier or send a prepaid label. If you simply decide to cancel the purchase, you cover only the return shipping fee, with no additional charges.
Section · 04
Refund timing and method
We process the payment within 3 business days of inspecting the package. Cash on delivery orders are refunded by bank transfer to the specified account. Funds received by bank transfer are returned to the original account. Bank transactions usually take 1-5 business days.
Section · 05
Specific cases
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Sending the correct batch and collecting the incorrect one. | None |
| Parcel lost | New shipment or full refund after clarifying the issue with the courier service. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the amount paid for the product. | Return shipping only |
Section · 06
Exchanges
To choose a different plant variety, return the item and place a new order. We refund the money as soon as the package reaches us. If an exchange is needed due to an error by our workshop, the new shipment is free of charge.
Section · 07
Cancelling an order
You can cancel an order free of charge before the package is dispatched. Send a message to [email protected] with your reference number. If the package has already shipped, the return process applies.
Section · 08
Questions about this policy
You can email us at [email protected] or call +40 719 111 796 between Mon-Thu 09:15 - 17:00, Fri 09:15 - 16:00, Sat 09:30 - 14:00. We respond within one business day at most.
MerchantHerbarica Plante S.R.L.
Registered addressStr. Johann Heinrich Pestalozzi, Nr. 22, 300115 Timișoara, România
EmailPhone+40 719 111 796
Working hoursMon-Thu 09:15 - 17:00, Fri 09:15 - 16:00, Sat 09:30 - 14:00
RegistrationCUI: 96328479
