Herbarica delivers herbal blends and loose-leaf teas throughout Romania using specialized express courier services. Every order is processed with care to preserve the freshness and aromatic qualities of the botanicals until they arrive.
| Service | Delivery time | Cost |
|---|---|---|
| Sameday Curier | 1-2 business days | 18 lei |
| Fan Courier | 1-3 business days | 19 lei |
Transit time is calculated in business days. Remote destinations may add 1-2 days.
Orders received on a business day before 13:00 leave the workshop the same day. Those placed later, on public holidays, or during weekends are dispatched on the next working day. You will receive an email confirmation and your order number.
Herbs and infusions are initially packed in airtight multi-layer food-grade pouches with moisture and light barrier properties, fitted with a tamper-evident seal. For courier transport, the pouches are placed in impact-resistant corrugated cardboard boxes, filled with recyclable cushioning material to prevent crushing of leaves in transit.
After handing the package over to the courier, you will automatically receive an email and an SMS message containing the tracking number (AWB) and the direct link to track the shipment in real time on the partner courier's platform.
If package tracking shows no updates for 5 business days, write to us at [email protected]. Mention your order number. We will check the status with the courier service. At your choice, we will resend the plant package or refund the full amount within 10 business days of your message.
Damage assessment upon delivery: Ask the courier to draw up an on-the-spot damage report for the parcel. Customer support notification: Send a notification within 48 hours to [email protected] along with the order number and clear photos of the outer packaging and affected products. Resolution: After validating the claim, Herbarica Plante S.R.L. will send a new parcel free of charge or refund the value of the damaged goods to your bank account.
Payment methods: Cash on delivery, Bank transfer. We do not ask for banking details or card information by phone or electronic messages.
We ship orders to select destinations. Shipping rates and estimated delivery times appear before payment. If customs duties apply, they are the responsibility of the recipient.
You can email us at [email protected] or call +40 719 111 796 between Mon-Thu 09:15 - 17:00, Fri 09:15 - 16:00, Sat 09:30 - 14:00. We respond within one business day at most.
