Frequently Asked Questions
Clear answers about orders, shipping times, warranty, and product returns.
how to choose the right tea for the evening
For late hours we recommend linden flowers or plain chamomile. These herbs contain no theine or caffeine and have a gentle taste. You can choose individual packs or our whole-leaf blends.
what herbal tea pouches contain
Each pouch contains exclusively shade-dried flowers and leaves. We do not use tea dust, instant granules, or artificial flavorings. The complete list of each plant is printed on the paper label.
how to store the tea after opening
Keep the pouch sealed in a cupboard away from light and moisture. A ceramic container keeps the aroma intact. Avoid storing near the stove or strong spices.
how to pay when ordering to an apartment building without an elevator
The courier delivers to the apartment door regardless of the floor. You can pay the exact amount in cash upon delivery or pay in advance by bank transfer. There are no additional fees for upper-floor delivery.
is a tax invoice included in the tea parcel
The tax invoice is printed and placed inside the box alongside the products. If you require a corporate invoice, enter your company details when placing the order. We also send a digital copy.
how returns work if I do not open the pouch
You can return the sealed pouch within 30 days of receipt. Return shipping fees are the buyer's responsibility, unless you received a damaged parcel. The paid amount is refunded to your bank account.
Still have questions?
We will write back to you within one business day.